Frequently Asked Questions — z7come

KYC stands for Know Your Customer. It is a mandatory identity and age verification process required by the platform before withdrawals can be processed. On z7come, KYC typically involves submitting a copy of a government-issued identity document — such as your Pakistani CNIC — and may include proof of address or additional documentation depending on your account activity. KYC is a standard industry requirement designed to prevent fraud, money laundering and underage access. The process is handled securely and your documents are not shared beyond what is necessary for compliance purposes.

No. z7come permits only one account per individual. Creating multiple accounts — whether using the same name, a different name or different contact details — is a breach of the platform's Terms & Conditions. If duplicate accounts are detected, z7come reserves the right to close all associated accounts, void any wagers placed and forfeit any balances pending review. If you are having trouble accessing an existing account, contact Live Chat support rather than attempting to register a new one.

Use the "Forgot Password" link on the login page. You will be prompted to enter your registered email address or phone number, and a password reset link or code will be sent to you. Follow the instructions to create a new password. If you no longer have access to your registered email or phone number, contact z7come's Live Chat support for assisted account recovery — identity verification will be required. Always choose a strong password that you do not reuse on other platforms.

Some account details can be updated directly from the Account Settings panel once you are logged in. For security-sensitive changes — such as updating your registered email address or phone number — additional identity verification is required before the change takes effect. This protects you from unauthorised changes to your account. If you are unable to update your information through the settings panel, contact support via Live Chat and provide the required verification to proceed.

The payment methods available in the z7come cashier vary depending on operator configuration, provider availability and current regulations. Pakistani users may see references to familiar payment rails such as bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallets. Easypaisa, JazzCash and Raast are well-known Pakistani payment services, though their availability as deposit or withdrawal options must always be verified in the live cashier. None of these providers are stated to endorse or support gambling on z7come. Check the cashier for current method availability before initiating a transaction.

Minimum deposit amounts are specified per payment method in the live cashier at the time of your transaction. These amounts are displayed in PKR. Minimums can vary between methods — for example, a bank transfer minimum may differ from a mobile wallet minimum. We recommend checking the cashier directly before initiating a deposit to confirm the applicable minimum for your chosen method, as these figures are subject to change.

Withdrawal processing times on z7come depend on several factors: your KYC verification status, the payment method selected, any active wagering requirements on bonus funds, and the payment provider's own processing schedule. z7come does not guarantee specific withdrawal timelines. Pending KYC review or AML compliance checks can extend processing times. Once approved by z7come, the time for funds to appear in your account depends on the payment provider. Ensure your KYC is complete before requesting a withdrawal to avoid unnecessary delays.

If a deposit does not reflect in your z7come balance within a reasonable timeframe, first check your payment provider's confirmation — most mobile wallets and bank apps provide a transaction reference number. Once you have that reference number, contact z7come Live Chat support and provide your username, the deposit amount in PKR, the payment method used, the transaction date and time, and the provider reference number. Our team will investigate and resolve the issue as quickly as possible.

As a general rule, z7come requires withdrawals to be returned to the same payment method used for the original deposit, as part of standard anti-money-laundering procedures. Withdrawing to a third-party account or an account not registered in your own name is not permitted. If the original deposit method is no longer available — for example, if a mobile wallet account has been closed — contact support to discuss alternative verified withdrawal arrangements. Additional documentation may be required in such cases.

z7come covers a broad range of sports markets, with a particular focus on cricket — including Pakistan Super League (PSL) matches, ICC World Cup tournaments, bilateral Test and T20I series featuring the Pakistan national team, and international fixtures. Beyond cricket, the platform offers markets on international football, UFC/MMA, tennis and other major global sports. Market availability for specific events depends on scheduling and third-party data provider coverage. Check the sportsbook section for current live and upcoming markets.

The settlement of wagers on abandoned, rain-affected or otherwise incomplete matches is governed by z7come's sports betting rules for the relevant sport and market type. In many cases, if an insufficient number of overs are completed, bets are voided and your stake is returned. For specific market outcomes — such as top batsman or method of dismissal — different rules may apply. We recommend reviewing the cricket-specific betting rules in the platform's help section before placing wagers on weather-affected tournaments like those held during Pakistan's monsoon season.

Yes. z7come offers live in-play betting on supported sports events, including PSL cricket matches, live international football and other major tournaments. In-play markets update in real time based on match developments. Odds and market availability during in-play can change rapidly, and markets may be temporarily suspended for odds recalculation. A stable internet connection is recommended for in-play betting. The platform's mobile-first design means in-play betting is optimised for use on Android and iOS devices commonly used across Pakistan.

z7come offers a wide range of casino content across several categories: slots from leading third-party game studios, live dealer tables (including live roulette, blackjack and baccarat with real dealers streamed in real time), classic table games, instant-win titles and esports betting. The live dealer section is particularly popular among Pakistani users who enjoy an immersive, real-time gaming experience from their mobile device. Game availability may vary over time as new titles are added and older ones retired. Browse the game lobby for the current selection.

RTP is a theoretical percentage that indicates how much of total stakes a slot game returns to players over a very large number of spins. For example, a slot with a 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over millions of rounds. Importantly, RTP is calculated over a statistically significant sample and does not predict outcomes in a single session. Individual session results can differ substantially from the theoretical RTP. RTP figures for games on z7come are provided by the game studios and may be displayed in the game's information panel.

A wagering requirement specifies the total amount you must wager before bonus funds — and any winnings generated from them — can be converted into withdrawable real-money funds. For example, if you receive a PKR 2,000 bonus with a 30x wagering requirement, you must place a total of PKR 60,000 in qualifying wagers before the bonus converts. Not all games contribute equally — slots may contribute 100% while table games contribute less. The specific wagering requirement, eligible games and contribution rates for each offer are detailed in that promotion's individual terms.

First, check whether you have met all the eligibility conditions for the promotion — these include minimum deposit amount, qualifying payment method, the game category specified and any promotional code required at the time of deposit. Bonuses are often credited automatically within a few minutes of a qualifying deposit; some require manual claim via the promotions page. If you have satisfied all conditions and the bonus has still not appeared after a reasonable time, contact z7come Live Chat support with your username, deposit details and the promotion name.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the wagering requirement has been met in full. If you request a withdrawal before completing wagering requirements, the pending bonus and associated winnings will typically be forfeited. Your Real-Money Balance — funds you deposited yourself — may still be withdrawable, subject to the specific terms of the promotion. Always review a promotion's terms before accepting a bonus so you understand the conditions clearly.

Yes. Most bonuses on z7come carry an expiry date by which wagering requirements must be completed. Once a bonus expires, any remaining bonus funds and associated winnings are forfeited. The expiry period is always stated in the individual promotion's terms — typically ranging from a few days to 30 days from the date the bonus is credited. Check your active bonus status in your account's bonus tracker and make sure you are aware of the expiry date before you begin wagering.

Yes. If you prefer to play without bonus conditions attached to your deposits, you can opt out of promotions in your account settings. Playing without bonuses means your deposits are treated purely as Real-Money Funds with no wagering requirements attached. This is a common preference among players who value straightforward withdrawal access over the potential additional value a bonus might offer. Contact support if you are unsure how to enable this setting on your z7come account.

z7come uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Access to personal data within the platform is restricted to authorised personnel on a strict need-to-know basis. Payment data is handled through PCI-compliant processors — z7come does not store full payment credentials directly. Two-factor authentication is available to all users for an additional layer of account security. For full details on how your data is collected, used and protected, see the z7come Privacy Policy.

If you suspect unauthorised access to your z7come account, contact Live Chat support immediately. Request that your account be temporarily suspended while the situation is investigated. Change your password as soon as you regain secure access. z7come will never ask for your password by email, chat or phone — any such request should be treated as a phishing attempt. Check your registered email for any recent login notifications you did not initiate. Enabling two-factor authentication after the incident is resolved will significantly reduce future risk.

Log in to your z7come account and navigate to Account Settings, then the Responsible Gambling tab. Select Deposit Limits and choose whether to apply a daily, weekly or monthly cap in PKR. Enter your preferred amount and confirm. The limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory cooling-off period before the higher limit activates. This delay is intentional — it prevents impulsive decisions during a session from undermining the protections you have set for yourself.

Self-exclusion can be requested via Account Settings under the Responsible Gambling tab. Choose from a temporary exclusion (ranging from 24 hours up to several months) or a permanent self-exclusion. Self-exclusion takes effect immediately upon confirmation — your account is suspended, login is blocked and all promotional communications are paused. Temporary exclusion periods cannot be shortened once set. Permanent self-exclusion cannot be reversed. For assisted self-exclusion or if you encounter any difficulty, contact z7come Live Chat support immediately. We process all self-exclusion requests without delay.

z7come cannot provide legal advice and does not claim that online gambling is lawful in Pakistan. The Prevention of Gambling Act 1977 places restrictions on gambling activities in Pakistan. z7come does not hold or claim a Pakistani gambling licence, nor does it claim authorisation or endorsement by the Government of Pakistan, any provincial authority, the PTA, the State Bank of Pakistan or any Pakistani financial institution. Being 18 years of age does not in itself make online gambling lawful in Pakistan. Users are solely responsible for assessing their local legal position before using the platform. We strongly recommend taking independent legal advice.